Returns or Exchange Policy

 

All Sales Are Final

We do not accept returns or exchanges.

However, please kindly contact us if you have any issues with your order. We are always happy to help and want to ensure you have a smooth experience with DON925 Jewelry.

Why We Have a Final Sale Policy

Our policy allows us to:

• Keep our sterling silver jewelry accessible and competitively priced.

• Ensure that you are the first person to wear your handcrafted piece; each item is unworn and made with care. This exclusivity is a unique aspect of our products that we take great pride in.

• Reduce our carbon footprint by minimizing unnecessary shipping and handling.

• Protect the time and resources of our micro team so we can continue offering handmade, heirloom-quality designs.

Before You Purchase

We provide detailed photos, measurements, and descriptions for every design. Please review them carefully to ensure the piece meets your expectations. If you have any questions about sizing, fit, style, or materials, we are here to help.

We Are Here for You

We genuinely care about your experience. If you ever need assistance or have concerns about your order, please kindly reach out. We are always happy to support you.

 

Thank you so much for understanding and for choosing handcrafted sterling silver jewelry from DON925.

More answers can be found in our FAQs section. 

• Bought the wrong size. 
• I received the wrong size or the wrong item.
• Damages and issues.