Shipping policy

All orders are shipped from our New York (USA) office.

LOCATIONS WE SHIP TO

Domestic Orders: US territories, including Hawaii, Alaska, Puerto Rico and Guam. International Orders: Canada, United Kingdom, Ireland, Australia, European Countries (except listed below), Japan, Mexico, Israel, South Korea, Singapore, Hong Kong.

 

LOCATIONS WE DO NOT SHIP TO

We are unable to process orders from certain countries who prohibit the import of jewelry and/or where our insurance is voided. Such as, but not limited to:  Afghanistan, Angola, Bolivia, Brazil, Burma, Bangladesh, Congo, Cuba, Dominican Republic, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Latvia, Liberia, Nigeria, North Korea, Paraguay, Poland, Sierra Leone, Somalia, Sudan, Serbia, Syria, Slovakia, Venezuela, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Romania, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan.

 

WHEN WILL MY ORDER SHIP? 

We dispatch orders within 1-3 business days.  Out of Office: We are a micro team, if we are out of office our dispatching times will be adjusted accordingly. Please do not worry, you will be notified of the details prior to making a purchase with us and in your purchase receipt. Thank you for your patience and understanding!

 

USA SHIPPING: PRICES, DELIVERY ETA, INSURANCE.

Domestic orders: Free USPS First Class shipping for orders of $50 (prior to taxes) and over. Shipping upgrades are available at checkout.

• First class 3-6 business days $5.50
• USPS Priority Mail 1-3 business days $9
• Signature confirmation $4
• USPS Priority Mail with Signature Confirmation $13
• Insurance $1.99

 

INTERNATIONAL SHIPPING: PRICES, DELIVERY ETA, CUSTOMS FEES & INSURANCE

Knowing that the work of our silversmiths is enjoyed across the world makes us incredibly happy! Please add a phone number at checkout.

Canada:

• USPS First Class 7-10 business days $22. (For packages up to US$400)
• UPS 3-5 business days upgrade available at checkout for $35. 

Rest of the world:

• Flat rate UPS 3-5 business days flat rate: $48.

Orders with a value of $1,000 USD or more must be sent with a direct Signature

Confirmation. Taxes, duties, VAT are not included at checkout.

Please contact your local Import/Export taxation office for more information. We are not responsible for additional charges.

Unfortunately, shipping delays due to customs are out of our control. International shipments are fully insured and subject to Shipsurance (If applicable).

We do our best to ensure your items arrive safely and on time. We are always available to help troubleshoot if something does go wrong.

Please understand however, that once a package is marked "delivered" we are not able to replace it.

SHIPPING INSURANCE: USA + INTERNATIONAL

Usually the parcel service is very reliable however sometimes they experience some difficulties. We are truly sorry for any inconvenience this may have caused you.

According to Shipsurance, we are able to open an insurance case after the package has been lost for 40 days (international) and 20 days (domestic).

If damaged, please contact us immediately, the insurance company requires proof by sending us quality (not blurry) images and a detailed description.

Coverage provided by this certificate covers a package from all risks of physical loss or damage from an external cause (subject to exclusions) while in transit. Any package that is covered by this Certificate will be shipped in strict accordance with all regulations of the Carrier.

You will be asked to file an honest affidavit.

By purchasing shipping insurance online, you certify that all information provided is accurate and truthful. The submission of a false, fictitious, or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000 (18 USC 1001). In addition, a civil penalty of up to $5,000 and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802). Warning: any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.

Please do not hesitate to contact us with any questions or concerns, so we can evaluate the issue and make it right.

 

More answers can be found in our FAQs section. 

• I can’t find my package.
• I received the wrong size or wrong item. 
• Damages and issues.